We would like to show you a description here but the site won’t allow us. HD kit and some older 4K Ultra HD kit only supports older versions. Available with M50 broadband or faster. If you need any help, please don't hesitate to let us know. Existing Virgin Media customers will have to pay a fee in order. It's at least 7 years old! We would love. Excludes broadband faults and broadband network outages. The collection date is 29 November. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. We would like to show you a description here but the site won’t allow us. Returning kit. Giving me a replacement hub and box, after being hounded for return of kit I don’t have and explai. I trust the bill will be cancelled when the kit. For the quarter ended 30 June 2022, Virgin Media O2 reported transaction adjusted revenue of £2. . Stream is the new plug and play TV box from Virgin Media that lets you pick and choose your entertainment each month – and only pay. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. We would like to show you a description here but the site won’t allow us. That would be. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Virgin Media want their box back - i dont have it. Browse Virgin Media Virgin Media Community. Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. They will be charged for not returning any rented equipment that VM want back. Returning a Stream Box. Hi Virgin I am returning equipment and I have to put the silver cap. They said it should be 30 days to return so basically I hav. Virgin Media Forums Agent Carley 0 Kudos Reply. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. I guess the first lady I talked to misinterpreted it. I am putting a complaint in with ofcom along with all the evidence I have. Within that letter or email, we’ll also include information about any other changes we’re. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. 2 Kudos. Browse Virgin Media Virgin Media Community. Then enter your email address, and click on email me my new label and follow the instructions. Could you give le and orientation?. Left virgin over month ago and requested already 5 times rerun kit, unfortunately never received that and no one is able to answer any of my questions when there was sent or what is the tracking number, Recently received bill to pay because kit is not returned but how can I return it if I requested that already 5 times and it never arrived??Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. Joining in. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. Returning Kit. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. on 23-12-2021 17:18 sorry if in wrong place. how to return your old kit. I have also been reminded each. It has been very poorly attached and has caused damage. I have not received the return kit I was promised in order to return VM equipment. totally mixed up text, email and the human operators - don't understand the English language. Account - Cable. You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. Go to solution. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. If we don’t get the requested kit back,. Then today i get an email asking to return it, well thats a bit hard now. We would like to show you a description here but the site won’t allow us. No setup fee is available on all bundles, broadband & phone, and broadband only packages. I sent a message and was advised on the 2nd Feb, that packaging would be sent out to me to return myself by collect+. Sitting there after an hour of wrestling everything into the packaging, using a whole roll of sellotape for extra security, to notice the remote control's still on the table. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. You can find loads of helpful information on the Virgin Media support site. 3. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. However, despite my attempt to request for the return kit to be deli. Solved: My VM account ended on 31st March. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. If you cancel your service, you will need to return your kit to Virgin Media. We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. 2) Stupid - VM will charge accounts for unreturned kit, so you won't make any money from it. Tivo. My Virgin Media. My Virgin Media App. Security matters. Equipment Recycling policy | Reusing and recycling our kit At Virgin Media we’re working hard to make sure old customer equipment is disposed of. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. If we need to send you some new equipment or book an engineer. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. 0 or iOS 12 or later mobile or tablet. 5 months ago I was upgraded from Hub 3 to 5. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. Networking and WiFi. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. virgin media equipment return anything extra to receive one. We don't send confirmation of your request to cancel. I've posted the router return via Yodel on the 3rd of January, but I am still receiving emails that the kit was not returned and that a charge will be added to my account in 9 days. Claim up to three (if needed) with our WiFi guarantee. Hi, Apparently I'm only being sent a box to return my router. We would like to show you a description here but the site won’t allow us. Each return kit is associated with specific equipment. You have arranged to pick up your equipment on three occasions. 1. r. I know they aren't bothering with collecting the older non-Tivo boxes but surprised they don't want Tivo boxes back. . Posted in QuickStart, set up and connections. We would like to return it but we didn't a return box and now we are unsure what to do with it. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. If the kit remains missing, then you'll be charged - pay the charge, raise a written postal complaint demanding they refund the charge. And now I'm getting chased up. We would like to show you a description here but the site won’t allow us. What happens with this please? I'm intending to. Frazerdog123. Back a step. hello007007 Posts: 149 Forumite. I spoke with VM, and they sent me a return kit. Manage Your Account. Connect the Hub’s power cable with the blue tab. with Virgin Media and Virgin Media Payments. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. We would like to show you a description here but the site won’t allow us. Reset back to router modeInstall Hub 5 and Enable Modem ModeVirgin Fibre Areas only. They said it should be 30 days to return so basically I have the entire month of Feb. My Virgin Media app: Requires compatible Android 7. Now, the kit arrived but I have no subscription. Plug the cables into the Hub. hi. Virgin Media; My Virgin Media. You need to post the equipment back to Virgin Media. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. Reply. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. My Account; My Bills; My Apps; Upgrades; Service Status; Virgin TV Anywhere; Mobile Your Account. The lady on the phone said that I would not need to return the hub 4, I could keep it and return both routers if I decided to cancel VM. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Further exclusions & legal stuff apply. Kit return 5 hours ago Have waited in all. I'm sick of waiting for these to be collected and they are gathering dust. If you can set up using a Self-Install pack, but choose to use an engineer for. This includes: The Stream box. Solved: Changing from national to international roaming - Virgin Media Community - 5248920. Remember. Account - Mobile. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. how to return your old kit. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Nobody welcomes a price increase, and we get that. When can I - 5311065. Enjoy this video!Thank you for watching! Please. Hi Yicheng, Thanks for coming back to me on this one. In December, VM offered to upgrade to Hub 5, and I accepted it. You can contact us to discuss your O2 mobile products and services. Virgin Media; My Virgin Media; Shop;. Please look out for the purple envelope in the top right of your scre. If you're looking to amend your residential package, you will need to get in touch with our team directly by calling us on 150/ 03454541111 or texting us on 07533051809, as we're unable to process package changes on this platform. We use Collect+ services for returning. This is not a full review yet – but a few early thoughts. Hi As22 👋 thank you for joining the thread. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. Currently equipment returns have been paused due to lockdown. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. Visit Virgin Media to find out more. At least 30Mbps download speeds in every room or £100 one-off credit. 0 Kudos Reply. Virgin Media;. however, I have a splitter with 4 connection. £8p/m extra or included with Gig1 or Volt. Options. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Hi Kath, Thank you for your reply. Virgin Media want their box back - i dont have it. Changes to Virgin Media prices 2023. 0 or iOS 12 or later mobile or tablet. In which terminal I have to put the silver cap. on 07-12-2022 16:39. Options. Given all the UK calls are recorded it will be verified that she told me to Bin it. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. After that it is up to VM and its contractors to ensure the kit is returned. Steveiow. The kit was collected and I received email confirmation of the collection. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Hi, last month I upgraded to hub 5 from a hub 3 because of getting gig1 Wi-Fi. Fibre to the home - not actually me, btw. The new fibre phone line is designed to work with the same phones as the old copper line. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. £8p/m extra or included with Gig1 or Volt. . If you do not return your kit, you will be charged for it as set out in our terms and conditions . We would like to show you a description here but the site won’t allow us. 3 weeks ago. Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. Posted in Managing Your Account - Cable. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. Excludes broadband faults and broadband network outages. we never really used the tv box and I throw it away many months ago. v6. How long ago did you send the kit back? Most importantly, do you have the receipt/tracking no. If we decide to do this, we'll let you know. I cancel my subscription during the cool off period even before the kit arrived. Some individual customers have claimed on here to have negotiated their own new customer 'return' deals in a shorter time. | Read 60,341-60,360 Reviews out of 70,619We would like to show you a description here but the site won’t allow us. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. Now all a sudden at 03. I've been asked to return my previous Stream box after cancelling then reactivating the service. Hi. We would like to show you a description here but the site won’t allow us. Switched. The returns charge only applies to in home, portable kit such as a TV box, a hub, or VM pods or boosters. the enevolope they send is free. In. we cancel our virgin media account after 18 months as we did not have good broadband speeds. Sim Application option missing (SIM Toolkit) - Virgin Media Community - 5246628. Hello, I have booked an appointment tomorrow with the collection team for the kit after my service disconnection,but unfortunately I have gone out of the town on emergency family situation,so I'm struggling to reschedule the appointment,so please anyone suggest me the proper way reschedule the appointment for the broadband kit. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Alternatively, visit virg. Return Old Kit - Virgin Media Community - 5285247. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Browse Virgin Media Virgin Media Community. Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. The new fibre phone line is designed to work with the same phones as the old copper line. I guess the first lady I talked to misinterpreted it. Upgrading V6 boxes to 360. kit not collected . Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. Only kit that supports HDCP 2. I have left virgin and been contacted to return my kit. sorry if in wrong place. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. . Update: Steve the virgin media guy came today and took the router. 2. Labels: My Account; hub 3. Stream from Virgin Media. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. I hope someone can help on this forum as I cannot get through via email or phone to Virgin Media. That’s because while you're with us, you rent your kit, rather than own it. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. We would like to show you a description here but the site won’t allow us. SpeedWe would like to show you a description here but the site won’t allow us. TVs across the UK are getting hyped for the arrival of Stream from Virgin Media. Quickstart is the quickest and easiest way to setup our services. Despite this I’m being charged £40 as they haven’t received the kit back within a certain time period (I wasn’t even notified that it hard to be returned by a certain date). . Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. . Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. We would like to show you a description here but the site won’t allow us. I used to live in London and since I had to move home I chose to discontinue my broadband. and Virgin Media really have no CLUE what they telling people. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. agreement. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. Alternatively, visit virg. We would like to return it but we didn't a return box and now we are unsure what to do with it. 1. Please can you confirm that the £40 c. This is the third returns kit that was apparently sent by Virgin Media, and I still have not been able to receive anything. That has been confirmed and was going to arrive in 3 working days. Manage Your. I am now. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. No setup fee. We recently sent you a new piece of equipment to replace the equipment you currently had and now you have this connected to our network we need you to return the old equipment back to us. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Back a step. Turn on and get connected. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I heard about companies outsourcing their customer service to 3rd party, it might work for the company saving monies but clearly it doesn’t work for the customer. Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. Let us know how you get along. Am a little weary that if we recycle the kit that we might get billed for not returning it. I terminated my Virgin Media service a few weeks ago. Pop the telly on: check its set to the correct Input and Virgin TV’s. But the email telling me to return them or else be charged, says the Value I might be charged is £zero for both items. QuickStart, set up and connections. I had a message about collecting my kit. If there is a BT line (or sky or Talktalk etc) you could look at Talk Talk/BT etc "fibre" (aka fttc - fibre to the cabinet) if it's available otherwise you might be stuck with Adsl which wouldn't be as quick as Virgin. Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. QuickStart, set up and connections. . . Problem: Returning Hub 4. we never really used the tv box and I throw it away many months ago. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. When can - 5311065 - 2. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. . co. Up to 3 WiFi Pods if needed. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. My timeline is as follows: Applied to cancel Virgin Media contract because I was moving home: 19. Joining in. . It’s because the reconnection team says the request cannot be processe. I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4. I can confirm that the information and link there is correct so feel free to print the label and post back to us using it. Phone. Virgin collected my equipment early last year. Returning Virgin Media equipment. None of the links (book a date, contact us) work in the email. Keep a hold of your receipt as this will have your tracking number on it to track your return online. We would like to show you a description here but the site won’t allow us. 28 December 2011 at 1:11PM. Here you’ll find all the help you need for Virgin Media related problems and issues. And we know our customers, like you, are too. Browse Virgin Media Virgin Media. Stay safe online. The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was "Processed at National Hub " but as. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. After canceling your service, you need to return the Virgin media kit. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. This feels like a mass-send e-mail campaign / request. QuickStart, set up and connections. on 28-11-2022 15:15. Working hard to help connect the nation, shop our offers and order online. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Tuning in. we provide and how you are permitted to use those . Simply ring our friendly customer service team. I didn't return my equipment successfully yet, but I find a very useful link: - 5127590Pre-paid returns packaging can take up to 10 working days to arrive, but you can print your own returns labelling here and drop off at your nearest collect plus point. . Simply press 1 when you get through to the automated menu, and you'll be put. Select the correct HDMI input for your box. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Go to Virgin Media support. The advice was to recycle the old hub. Manage Your Account. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. Y’all are right to be suspicious though!Scroll down and click on create new label. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. End day it's virgin media's equipment. for the parcel you sent back? This is your proof that you sent it. Virgin Media;. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. Just joined. If you're leaving Virgin Media, it will send you a postal. Make sure to take our kit with you when you move. Hi If you are going to be home for a few days then you could return the equipment by taking it to your local Collect + instead of - 4958467 - 2. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. The webpage usually list which items need returning, however it doesn't at present. My Virgin Media App. on 30-05-2023 22:29. We would like to show you a description here but the site won’t allow us. You might also need to change it if your current package isn’t available at your new address. 3. I’ve arranged for virgin media to collect my kit as I cancelled my contract with them. SpeedWe would like to show you a description here but the site won’t allow us. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I did ask for a return slip from VM over 6 months ago when I told them I no longer use the digi box, and was promised a pre paid returns label and a drop off point to arrange a return, but nothing to date. Then, drop it off at a Yodel store. The clerk will print the return label and process your return. Returning. . Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best. Please follow the simple instructions we’ve provided in the pack that we delivered with the new equipment. It's at least 7 years old! We would love. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. Control your services . We would like to show you a description here but the site won’t allow us. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Hey @Slowlanfastwifi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. hello007007 Posts: 149 Forumite. We would like to show you a description here but the site won’t allow us. 2 July 2015 at 2:05PM in Phones & TV. Everything you need is posted to you. Same goes for my friend's address, because they told me someone will pick it up AND will contact both of us, I was told that there is. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. uk with required details but have. All VM Shops in London have been closed (I wrongly thought i coul. We would like to show you a description here but the site won’t allow us. 1 million set-top boxes and modems - of these we refurbished, repaired and reused over 700,000, meaning thatStream from Virgin Media. Sort this out please. We would like to show you a description here but the site won’t allow us. . . Alternatively, visit virg. Although this question has appeared before the answers vary and I need definitive advice. After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. On our wavelength In. Solved: My VM account ended on 31st March. At least 30Mbps download speeds in every room or £100 one-off credit. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. You can find loads of helpful information on. When you see the ‘starting up’ screen, you can pull the tab out of the remote. So just wanted this on record. . Step 3 - Label the box – a letter came with the.